Aura — Support

Aura: CBT & DBT for Anxiety

Thanks for using Aura. We're here to help you get the most out of the app and to resolve any issues quickly.

Contact us
Email: auraappteamus@gmail.com
We aim to respond within 1–2 business days.

Frequently asked questions

How does the free trial work?

Aura offers a 3-day free trial of Premium. You won't be charged during the trial, and you can cancel any time before it ends from your iPhone's Settings → [your name] → Subscriptions. If you don't cancel, your subscription begins automatically when the trial ends.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Open the iOS Settings app, tap your name at the top, tap Subscriptions, select Aura, and choose to change or cancel your plan. You can also restore a previous purchase from within Aura under Settings → Manage Subscription.

Is my data private?

Yes. Your journal entries, mood check-ins, breathing sessions, and sleep history are stored locally on your device and are never sent to us. The one exception is the AI Coach: when you chat with it, your messages — along with a little context such as your streak and progress — are sent securely to our AI provider (Anthropic) to generate a reply. Those messages are not used to train AI models and are not tied to your identity. See our Privacy Policy for full details.

Is the AI companion a replacement for therapy?

No. Aura's AI companion offers general wellness support and is not a substitute for professional medical or mental-health care. If you are in crisis or thinking about harming yourself, please contact your local emergency services or a crisis line (in the US, call or text 988).

How do I restore my purchase on a new device?

Open Aura, go to Settings → Manage Subscription, and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used for the original purchase.

I found a bug or have a feature request

We'd love to hear from you — email auraappteamus@gmail.com with as much detail as you can (what happened, your device model, and iOS version), and we'll take a look.

Privacy Policy